I had a great experience, from walking in the door to leaving. The therapists were professional, friendly and excellent at their jobs. And the ambience is perfect; chic, modern and elegant.
The decor, friendliness of the staff and quality of the treatments.
I can't think of anything.
McQueens manicures and pedicures are amongst the best I've had. Joy does an excellent back and neck massage (the head massage at the end is a highlight!) A friend of mine who is a former beauty editor recommended Lauren at McQueens for threading.