I absolutely adore smoothe beauty! I've been going here for over two years and I've never left disappointed. The staff are incredibly friendly and welcoming. They genuinely care about their clients and put care and effort into every type of treatment. Elrise is one of my favourite therapists, who makes an effort with everything she does. Another great thing about Smoothe is the quality of their gel manicures, went today for the second time to get my nails done. I told Anya what I wanted and she delivered. The last time I got my nails done here it lasted so long I had to remove them simply because I got tired of the colour. One place I'd definitely recommend to anyone and everyone.
Today was the second time I walked into Youbar to enquire about having a treatment done and was faced with a rude receptionist who had zero skill. While i can appreciate that there was no availability at that point (even though the therapists were all sitting and chatting and doing each others nails), the courteous thing to do was to attempt to help me book another time. Instead she looked at me with a blank face and gave me a one word answer of ‘No’ to my question. She then proceeded to turn her back to me and left me standing at her counter wondering if I was silly for expecting some sort of customer service. What a pity because I live across the road from Thrupps and the convenience of Youbar is obviously a big draw card.