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Treatment: Spray tan
Visited the Retreat yesterday for my first Spray Tan of the Summer Season ???? # Looks Amazing ! # So Many Compliments # Thank you Brigitte ??
Your one stop beauty treatment salon. Do your hair, nails, waxing and spray tanning all under the same roof, with only the best therapists ??
I made a confirmed booking for 10 am and was only assisted 40 minutes later. Not only did they keep me waiting but when I was not satisfied with the results of the spray tan (I was blood orange) they told me it was my fault as I requested to be "dark" and in additional I must have sprayed myself while changing. Unbelievable! This has been the worse experience that I have had with a salon and would not recommend this place to anyone.
Most unprofessional waste of 2 hours of my life - I was appalled by the level of disinterest the staff have in their clients. I arrived 15 minutes early for my appointment, as requested, a common curtesy I was happy to oblige - but this respect was not extended to me when I was still sitting in the reception area - naked, bar the thin brown robe, after already having waited for 45 mins and being showered with numerous excuses from the spa. I had made my appointment THREE WEEK...S ago to avoid just this. After being called in eventually, reluctantly, I was told there was a mix-up with my appointment & therapist, but nevertheless ushered into an ill-ventilated room where nothing had yet been prepared for my treatment. Had to ask for basic things I needed (e.g shower cap and towel) and the spray tan machine (apparently the only one in the whole spa!) was broken & gushing dark brown tanning oil all over the floor. The therapist was very apologetic but not much help. She nervously tried to apply the treatment, but
Julle spray tan is fantasties, dit is regtig n mooi kleur, en hou so lank, ek is regtig tevrede met die diens, julle is puik!! See Translation