but you can still book
- Type: Spa
- Speciality: Hair, Nails and Beauty
- Access: In shopping mall
- Open Plan: 12
- Private Rooms: 8
- Couples Rooms: 2
- Therapists: 20
- Ambient Scent
- Ambient Music
- Luxury environment
- Stylish establishment
- Creche / childcare
- Fluffy towels
- Garden / outdoor space
- Heated treatment bed
- Place to hang your clothes
- Refreshments served
- Restroom on premises
- Payment by credit card
Tell us what was your experience like?
What did you like?
What can be improved?
What would you recommend to others?
Customer service has improved. A smile on their face would be so much more inviting. there are 2 ladies that really make a person feel welcomed. Keep up the good work thise 2 ladies know who thry are.
I quite regularly go to Yemaya Spa in Sea Point to enjoy the suntanning sessions. The one lady, Zainab, I must say has really made my visits even more of pleasure and always makes me feel welcomed and happy - Thankyou for going the extra mile to make my visits memorable. ... I hope other clients get to enjoy your services ? See you soon! See more
I have been going regularly to Yemaya in the past but I have to say that for quite some time now I have received terrible service! Every time I arrive the reception area is chaos. They usually have 3-5 people behind the desk and a bunch of customers waiting to pay. None of the reception staff are at all friendly or helpful. I have never been greeted by name even though I go there almost every week. I pretty much take it upon myself to find the therapist myself else I will end... up waiting too long. Aside from poor reception on entrance it is worse on exit. Paying for the service received can take almost as long as the service itself lol. No one takes charge it's every man for himself and I have often had other customers push ahead of me while the staff do nothing. There is no system or organisation whatsoever.. Why is it so hard to have a functioning receptionist who is capable of smiling, remembering customers names and processing payments? It's a total mess at the moment and there are always different peop
Therapists are friendly and professional, albeit pushy with product sales - however their reception staff leave much to be desired. Particularly a girl named Xania (or something of that sort). She was utterly rude and classless in manner, and should definitely NOT be the face and personality for your salon, if you want to grow the business at all.
Probably the worst and most expensive “spa” experience of my life. Arrived at my appointment to find a 5 year old birthday party with cake and sweets all over the reception and loads of screeching little girls Feedback was not well received. Aggressive response. ‘Spa’ should be replaced with ‘chop shop rip off’ Never again!!
I did try to avoid writing a bad review - feeding it back to them directly. Awful from start to finish. From afar my nails look lovely but they are lumpy and I was charged for a full pedicure after having my feet dipped in water. Horrendous experience, fed it back to them and was met with an aggressive response... never again! Also my eyebrows look horrendous like two mismatched slugs I am so embarrassed ? I still have wax attached to my right eyebrow after being told the girl had another customer in and hurry up. Disorganised, unprofessional and overpriced.
What a horrible nail experience. No one was ready for me when i arrived, considering i had made an appointment. On arrival the nail bar was untidy with dirty towels all over the place. The nail technician did more talking than focusing on getting my nails done and the outcome was TERRIBLE! what couldve been an hour took 2 and half hours. I am disgustingly disappointed.
That was definitely a one time event. After damaging my cuticle so that it's still sore 6days later and failing to rectify the issue when given the opportunity, plus delivering the worst gelish I've ever had, I'll be taking my business elsewhere from here on.
Marvelous gave me the best soak off and gelish application I have ever had. Her attention to detail is unrivaled - I’ll definitely be back!