What an unfortunate avoidable experience. My wax experience was good...better than most therapists out there, but the customer experience was lacking that out of principle I will not be returning to Desert Rose. Made an appointment a week ago asked if I can use my Entertainer for my one area booking made. Only to discover at payment this morning, that i can only use my entertainer if I had 2 areas waxed or brought a friend. When making the booking for 1 person for 1 area non...e of the above was mentioned to me which could have avioded the entire misunderstanding. The receptionist maybe needs to get of her cellphone and focus a bit more on the customer. I've been an entertainer app user for 3 years and for all the beauty vouchers I've never had an issue before now. I've either paid half price, gotten a free voucher for next time, or brought a friend. Shihaam (therapist, manager, owner- I don't actually know) was in no position or had no interest in finding any solution or attempt any compromise for the
I’ve travelled quite a bit and some spa experiences left me phobic. On the insistence of my son I agreed to go and have just my face waxed. Whilst at reception he took it upon himself to ask reception to suggest some pampering. I reluctantly agreed on the back shoulder neck head massage. Once with the most wonderful therapist Lindsay who has a very good knowledge of body functions etc I even had the eye treatment and she introduced me to the principles behind hot stone massage. After this experience I have regained my positive attitude towards spa treatments. Needless to say I humbly apologized to my son.
Place to be in Stellenbosch! Stayed here multiple times and always enjoyed my stay & dinners!